1. Order Processing

Orders are generally processed within 2–4 business days after payment confirmation and any necessary verification. During busy periods, processing may take up to 5 business days. Business days exclude weekends and public holidays.

2. Estimated Delivery Times

For orders shipped to the United States, estimated transit time is generally 10–15 business days after dispatch. Processing time is separate from transit time.

Delivery estimates are not guaranteed dates. Weather, carrier capacity, holidays, customs inspections, remote locations, and other circumstances may cause delays.

3. Shipping Charges and Methods

Available shipping methods and applicable charges are displayed at checkout before payment. Please review your delivery address, selected shipping option, and final order total before submitting your order.

4. Fulfillment and Separate Shipments

Orders may be fulfilled by our company or designated fulfillment partners. The dispatch location may differ from our registered business address.

Items in the same order may ship separately because of stock availability, packaging requirements, or fulfillment arrangements.

5. Tracking Information

Tracking information will be sent to the checkout email address when available. A shipping label may be created before the carrier records its first scan.

Tracking updates vary by carrier and route. Some shipments may show limited updates while moving between facilities.

6. Shipping Address Accuracy

Please provide a complete and accurate delivery address. If you notice an error, contact service@ravqelunizo.com immediately with your order number and corrected details.

Address changes cannot be guaranteed after processing or dispatch. Reasonable reshipping costs may apply where a delivery problem results from an incorrect or incomplete address supplied by the customer.

7. Delays, Lost Parcels, and Delivered Status

If tracking has not updated or your order is taking longer than expected, contact us with your order number. We will review available information and, where appropriate, investigate with the carrier or fulfillment partner.

If a shipment is confirmed lost, we will arrange an appropriate solution, which may include a replacement, reshipment, or refund depending on the circumstances.

If tracking shows delivery but you cannot locate the parcel, check your mailbox, delivery area, household members, building reception, nearby delivery locations, and carrier records before contacting us.

8. Damaged, Incomplete, or Incorrect Deliveries

Report damaged, defective, incomplete, incorrect, or materially misdescribed items promptly. Include your order number, a description, relevant photos or video, and images of the shipping label and exterior packaging where relevant.

Confirmed store errors will be addressed through an appropriate solution without additional costs caused by that error. Minor variations in color, texture, finish, or measurements do not necessarily indicate a defect.

9. International Shipping and Import Charges

Our main delivery information relates to the United States. Other destinations are supported only where offered at checkout. Unless checkout expressly states otherwise, recipients are responsible for applicable import duties, taxes, and clearance charges.

Shipping Support

Email service@ravqelunizo.com with your order number. We typically respond within 24 hours.

Business Hours: 8:00 AM – 10:00 PM Daily